Privacy Policy

Effective Date: April 15, 2025

Rooftops Unlimited LLC (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rooftopsunlimited.com, contact us, or use our services. It also outlines your rights and our obligations under Georgia state law, U.S. federal privacy regulations, and A2P 10DLC requirements for SMS communications.

1. Information We Collect

We may collect personal information in the following ways:

a. Information You Provide Directly

Full name
Phone number (including mobile numbers)
Email address
Mailing address
Project details or inquiries
Any other information you submit via contact forms, surveys, or service requests

b. Automatically Collected Information

IP address
Browser type and version
Device type
Referring pages
Time and date of visit
Interaction data on the website

c. SMS Consent (A2P 10DLC Compliance)

When you opt-in to receive SMS messages from us, we collect your mobile number and your consent. This is recorded to comply with A2P 10DLC messaging registration and verification requirements.

2. How We Use Your Information

We use the information we collect for purposes such as:

Providing and managing roofing services and customer support
Sending updates, estimates, or appointment reminders
Sending marketing communications (email or SMS, with your consent)
Improving our website and customer experience
Ensuring compliance with legal and regulatory obligations

3. Text Messaging (SMS) Policy – A2P 10DLC

By providing your mobile number and opting in, you consent to receive SMS messages from Rooftops Unlimited related to quotes, appointments, project updates, and limited promotional content.

Message frequency: Varies by user
Message & data rates may apply.
To opt-out: Text “STOP” to unsubscribe at any time.
For help: Text “HELP” or contact us at [email protected] or 678-615-5476

All SMS communications comply with A2P 10DLC registration and carrier requirements, including clear consent, opt-out instructions, and identification of Rooftops Unlimited as the sender.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

Service providers assisting in operations (e.g., CRM, web hosting, SMS gateways)
Legal authorities, when required by law or legal process
Contractors or subcontractors for service delivery (with confidentiality agreements in place)

5. Data Retention

We retain your personal data only as long as necessary for business, legal, or regulatory purposes. You may request deletion of your information at any time (see Section 7 below).

6. Cookies and Tracking

We use cookies and similar technologies to:

Analyze traffic
Understand user behavior
Improve performance and personalization

You can disable cookies in your browser settings. Some features of our site may not function properly without cookies.

7. Your Privacy Rights

You may:

Request access to your personal data
Request correction or deletion
Opt out of marketing messages
Withdraw SMS consent at any time (text “STOP”)

To make a request, email us at [email protected]

8. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or method of storage is 100% secure.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from minors.

10. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted to this page with a new effective date. Your continued use of our website after changes means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or your information, please contact:

Rooftops Unlimited LLC
1305 Swanbrook Dr
Fayetteville, GA 30215
📧 [email protected]
📞 678-615-5476