Terms of Service

Last Updated: January 9, 2026

1. ACCEPTANCE OF TERMS

Welcome to Rooftops Unlimited. These Terms of Service constitute a legally binding agreement between you and Rooftops Unlimited, a roofing contractor operating in Peachtree City, Georgia.

By accessing our website, contacting us for services, requesting estimates, scheduling inspections, or engaging our roofing services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you must not use our website or services.

Age Requirement: You must be at least 18 years of age and legally capable of entering into binding contracts under Georgia law to use our services.

Homeowner/Property Owner Authorization: If you are requesting services for a property you do not own, you represent and warrant that you have proper authorization from the property owner to request such services and enter into agreements on their behalf.

2. DESCRIPTION OF SERVICES

Rooftops Unlimited provides residential and commercial exterior services throughout Georgia, including but not limited to:

ROOFING SERVICES:

Free roof inspections and assessments

Roof repairs (leak repairs, shingle replacement, flashing repairs)

Complete roof replacements

Roof installations (new construction)

Emergency roof repairs

Storm damage assessment and restoration

GAF roofing system installations

Architectural and designer shingle installations

Roof ventilation systems

Chimney flashing and re-sealing

Plywood deck repairs and replacement

SIDING SERVICES:

Siding installation (Hardie plank, vinyl, metal, wood, fiber cement)

Siding repairs and replacement

Fascia and soffit installation and repair

Trim work and finishing

Moisture damage remediation

WINDOW SERVICES:

Window replacement and installation

Energy-efficient window upgrades

Window repairs

Proper weatherproofing and sealing

GUTTER SERVICES:

Gutter installation (seamless systems)

Gutter repairs and maintenance

Gutter guard installation (Leaf Blaster Pro, Leaf Solutions)

Downspout installation and repositioning

Gutter cleaning and debris removal

ADDITIONAL SERVICES:

Insurance claims documentation and assistance

Storm damage assessment

Financing assistance through Momnt

Free estimates and consultations

Project management and coordination

The specific scope of work for your project will be detailed in a written estimate or proposal. We reserve the right to refuse service for any reason, including but not limited to unsafe working conditions, property access issues, unreasonable customer demands, or projects outside our expertise.

3. SERVICE AREA

We primarily serve residential and commercial customers in the following Georgia communities:

Peachtree City, Newnan, Fayetteville, Tyrone, Senoia, Sharpsburg, Brooks, Grantville, Hampton, Haralson, Locust Grove, McDonough, Moreland, Sargent, Stockbridge, Turin, Woolsey, and Atlanta (select areas).

We may provide services in areas not listed above on a case-by-case basis. Travel fees may apply for properties outside our standard service area. Please contact us at (678) 615-5476 to confirm service availability in your location.

4. USE OF OUR WEBSITE

Acceptable Use: You may use our website to learn about our services, request free estimates and inspections, contact us with questions, view project galleries and testimonials, access financing information, and submit service inquiries.

Prohibited Activities: You may NOT:

Use our website for any unlawful purpose

Attempt to gain unauthorized access to our systems

Transmit viruses, malware, or harmful code

Scrape, harvest, or collect data through automated means

Impersonate any person or entity

Post or transmit offensive, defamatory, or infringing content

Interfere with the proper functioning of our website

Use our website to spam or harass others

Reverse engineer or decompile any portion of our website

Account Security: If we provide you with login credentials for any customer portal or account, you are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us immediately of any unauthorized access.

Website Availability: We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend or terminate access for maintenance, updates, or for any reason without prior notice.

5. SMS/TEXT MESSAGING PROGRAM TERMS

Rooftops Unlimited offers an optional SMS/text messaging program to provide you with convenient service updates. Your participation is completely voluntary and subject to the following terms.

Program Purpose and Description: By opting into our SMS program, you agree to receive text messages related to appointment reminders and confirmations, free inspection scheduling notifications, estimate and quote delivery notifications, project start date confirmations, work progress updates during active projects, project completion notifications, payment reminders and invoice notifications, service follow-up messages and satisfaction surveys, emergency service alerts, and occasional promotional offers or company updates.

Message frequency varies based on your active projects and communication needs. Typical frequency: 2-10 messages per project.

Opt-In Consent and Agreement:

BY PROVIDING YOUR MOBILE PHONE NUMBER AND CHECKING THE SMS CONSENT BOX:

You expressly consent to receive text messages from Rooftops Unlimited at the mobile number provided

You certify that you are the authorized user of the mobile phone number provided

You agree to receive automated and/or pre-recorded text messages

You understand that your consent is not a condition of purchasing any goods or services

CONSENT IS NOT REQUIRED FOR PURCHASE. You can still receive all our services without opting into text messaging.

Message and Data Rates: Message and data rates may apply according to your mobile carrier's standard rates. You are responsible for all messaging charges from your mobile carrier. Rooftops Unlimited does not charge for text messages, but your carrier's standard rates apply.

Message Frequency: Message frequency varies depending on your service needs and project status. Pre-project phase: 1-3 messages. During active projects: 3-8 messages. Post-project: 1-2 messages. Promotional messages: Up to 2 per month (you can opt out of these separately).

Opt-Out Instructions: You can opt out of text messages at any time by replying with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us. You will receive one final confirmation message acknowledging your opt-out, then no further messages. You can also call us at (678) 615-5476, email [email protected], or notify us in person. Your opt-out will be processed within 24 hours.

Help and Support Information: For help or questions about our SMS program, text HELP to any message you receive from us, call us at (678) 615-5476 (Mon-Fri 8am-6pm, Sat 9am-4pm EST), or email us at [email protected].

Supported Mobile Carriers: Our SMS program is compatible with all major U.S. mobile carriers, including AT&T, T-Mobile (including Metro by T-Mobile), Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, U.S. Cellular, Virgin Mobile, Google Fi, Xfinity Mobile, Consumer Cellular, and other participating wireless carriers.

Coverage and service quality depend on your carrier's network. Not all mobile devices or carriers may be supported. Check with your wireless service provider for coverage details.

Carrier and Technology Limitations:

CARRIERS ARE NOT LIABLE FOR DELAYED OR UNDELIVERED MESSAGES.

We and our SMS service providers are not responsible for messages that fail to send due to carrier network issues, delayed message delivery, messages blocked by carrier spam filters, device compatibility issues, service disruptions due to carrier maintenance, or changes to your mobile phone number or service plan.

Message delivery is dependent on factors outside our control, including your carrier's network, your device capabilities, and your location.

No Emergency Communications:

DO NOT USE SMS FOR EMERGENCIES.

Our SMS program is not monitored 24/7 and should not be used to report emergency situations such as active roof leaks requiring immediate attention, dangerous structural issues, severe storm damage, or safety hazards.

For emergencies, call us immediately at (678) 615-5476.

SMS Data Privacy and Security: Information collected through our SMS program is subject to our Privacy Policy. We collect and store your mobile phone number, opt-in timestamp and consent method, message delivery status and timestamps, your opt-in/opt-out preferences, and service-related information.

We use industry-standard security measures to protect this information. We do NOT sell your mobile phone number to third parties, share your number for third-party marketing purposes, send spam or irrelevant messages, or share your number without your consent (except as required by law).

A2P 10DLC Compliance Statement: Our SMS messaging program complies with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements established by U.S. mobile carriers. We have registered our business and SMS campaigns with The Campaign Registry (TCR), obtained approval from all major U.S. carriers, implemented proper opt-in and opt-out mechanisms, followed CTIA guidelines, and maintained compliance with TCPA.

Modifications to SMS Program: We reserve the right to modify, suspend, or terminate our SMS program at any time with or without notice. If we make material changes to the SMS program terms, we will notify active participants via text message or email.

6. FREE INSPECTIONS AND ESTIMATES

We offer free, no-obligation roof inspections and project estimates to all potential customers in our service area.

What Our Free Inspections Include: Thorough visual assessment of your roof, siding, gutters, or other exterior elements; identification of current issues and potential problems; photo documentation of findings; assessment of age and condition of materials; evaluation of whether insurance may cover any damage; honest recommendations for repairs or replacement; answers to your questions and concerns.

Free Estimate Terms:

NON-BINDING NATURE: Free estimates are preliminary assessments and are not binding quotes. Final pricing may vary based on hidden damage discovered during work, material price fluctuations, changes in project scope requested by you, unforeseen complications or conditions, or code compliance requirements not visible during inspection.

ESTIMATE VALIDITY: Estimates are valid for 30 days from the date issued, unless otherwise specified. After 30 days, we reserve the right to revise pricing due to material cost changes or other factors.

NO OBLIGATION: You are under no obligation to accept our estimate or hire us for services. Our free inspection is truly free with no strings attached.

SCHEDULING: We strive to schedule inspections within 2-3 business days of your request. Emergency inspections may be available for active leaks or storm damage.

SAFETY AND ACCESS: By requesting an inspection, you grant us permission to access your property for inspection purposes. You are responsible for ensuring safe access and securing any pets. We reserve the right to decline climbing on roofs that appear unsafe.

7. PROJECT QUOTES AND PRICING

Written Proposals: All project quotes will include detailed scope of work, materials to be used (brands, types, specifications), labor costs, any applicable permits or disposal fees, estimated timeline for completion, payment terms, warranty information, and any exclusions or additional costs that may arise.

Quote Acceptance: Quotes become binding agreements when you sign the written proposal or contract, we receive your deposit payment, we schedule your project start date, and both parties have agreed to all terms.

Price Changes: Quoted prices may change with your approval if you request changes to project scope, upgrade materials or add services, or if unforeseen damage is discovered that requires additional work or code compliance issues require additional work.

We will provide updated pricing and obtain your approval before proceeding with any changes that affect the project cost.

Deposits and Down Payments: Most projects require a deposit (typically 25-50% of project cost), due upon contract signing, which secures materials and schedules the project, is applied toward final payment, and is refundable only in specific circumstances outlined in the contract.

8. PAYMENT TERMS

Accepted Payment Methods: We accept cash, personal checks (subject to clearance), credit cards (Visa, MasterCard, American Express, Discover), financing through Momnt (subject to credit approval), and insurance claim proceeds (when applicable).

Payment Schedule:

Deposit: 25-50% upon contract signing

Progress payments: May be required for large projects

Final payment: Due upon project completion and your satisfaction

Insurance Claim Projects: Your deductible is due upon project start or completion (per contract). Insurance proceeds are paid directly by insurance or assigned to us. Any additional amounts not covered by insurance are your responsibility.

Late Payments: Payments not received within terms specified in your contract may be subject to late fees of 1.5% per month (18% APR) or maximum allowed by Georgia law, suspension of warranty coverage until payment is received, collection efforts including third-party collection agencies, and legal action to recover amounts owed. You are responsible for all collection costs, attorney fees, and court costs.

Disputes and Withholding Payment: If you have concerns about completed work, notify us immediately in writing. We will work with you to address legitimate concerns. Do not withhold entire payment for minor disputed items. Withholding payment for work properly completed may result in lien filing.

9. FINANCING TERMS AND DISCLOSURES

We partner with Momnt to offer financing options for qualified customers.

ROOFTOPS UNLIMITED IS NOT A LENDER.

We are a service provider partnered with Momnt for customer convenience. Momnt arranges consumer loans with third-party financial institutions. All lending decisions are made by Momnt's lending partners, not by us. We receive no compensation for financing applications or approvals. Financing is subject to credit approval and lender terms. See momnt.com/lending-partners for list of financial institutions.

Financing Application: When you apply for financing, your application is submitted to Momnt and their lending partners. Lenders will perform credit checks that may affect your credit score. You will receive loan terms directly from the approved lender. You must review and accept loan terms before funding. We are not responsible for loan approvals, denials, or terms offered.

Your Responsibilities: If you choose financing, you are responsible for all loan payments to your lender. Payment obligations are between you and your lender, not us. We complete work regardless of your financing method. Failure to pay your lender does not affect your obligation to pay us if financing fails. Read all loan documents carefully before signing.

Financing is Not Required: Financing is optional. You may pay for services using any accepted payment method. We do not require you to finance through Momnt or any specific lender.

10. WORK PERFORMANCE AND WARRANTIES

Workmanship Warranty: Rooftops Unlimited provides a workmanship warranty on all labor with warranty period specified in your contract (typically 1-10 years). It covers defects in installation and workmanship, but does NOT cover normal wear, damage from storms, lack of maintenance, or damage caused by others. The warranty is transferable with notice and possible fee, requires reasonable maintenance by property owner, and is void if repairs or alterations are made by others without our authorization.

Material Warranties: Materials are covered by manufacturer warranties. GAF roofing systems have lifetime limited warranties available on qualified installations. GAF System Plus extended warranties are available (10-50 years). Warranty terms vary by product and installation type. We assist with manufacturer warranty claims. We are GAF Master Elite certified contractors.

Other materials (siding, windows, gutters) are covered by respective manufacturer warranties. Warranty terms vary by product. We provide warranty documentation at project completion. Manufacturer warranties are independent of our workmanship warranty.

Our Guarantee: 100% Satisfaction Guarantee - We're not done until you're satisfied. $500 Cleanup Guarantee - If cleanup doesn't meet your standards, we refund $500. Professional installation by trained, certified technicians. Compliance with manufacturer specifications and local building codes. Quality materials from trusted brands (GAF, Hardie, etc.).

Warranty Claims: To make a warranty claim, contact us as soon as you notice an issue, allow us opportunity to inspect and remedy the problem, and provide reasonable access to the property. We will determine if the issue is covered under warranty. Covered issues will be repaired at no cost to you. Non-covered issues may be repaired at your expense.

Warranty Limitations: Warranties do NOT cover normal wear and tear, storm damage, hail, wind, or acts of God, damage caused by lack of maintenance, damage caused by others, pre-existing conditions not disclosed, issues outside the scope of work performed, or consequential damages (interior water damage, etc.).

11. INSURANCE CLAIMS ASSISTANCE

We specialize in helping homeowners with insurance claims for storm damage.

Our Insurance Services: We provide free storm damage inspections, thorough documentation with photos and measurements, written damage reports for your insurance company, attendance at insurance adjuster meetings, advocacy for proper coverage, guidance through the claims process, direct billing to insurance (when approved), and supplemental claim assistance if initial settlement is insufficient.

WE CANNOT GUARANTEE INSURANCE APPROVAL.

Insurance claim decisions are made solely by your insurance company. We have no control over claim approvals or denials. We cannot guarantee specific settlement amounts. Each insurance policy and claim is unique. Your policy terms and coverage determine what is covered.

We provide documentation and advocacy but cannot force your insurance company to approve your claim.

Your Responsibilities: When we assist with insurance claims, you agree to promptly report damage to your insurance company, cooperate with your insurance company's investigation, provide us with your insurance policy information, attend adjuster meetings or authorize us to represent you, review and approve all claim documentation before submission, pay your deductible as required by your policy, and pay for any work not covered by insurance.

Public Adjuster Disclosure: We are NOT public adjusters. We do not charge a percentage of your insurance settlement. We do not require assignment of insurance benefits (AOB). We charge only for work performed. We provide insurance assistance as a courtesy to customers who hire us. We may discontinue assistance if you do not hire us for repairs.

Insurance Payment Terms: When insurance covers your project, your deductible is your responsibility (typically due at project completion). Insurance proceeds should be made payable to you and/or us. We may require assignment of benefits or joint check endorsement. Any amounts not covered by insurance are your responsibility. We may file a lien if insurance proceeds are not properly applied to our bill.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by Georgia law, our liability for any claim arising from our services is limited to the amount you actually paid us for the specific services that are the subject of the claim, or repair or re-performance of defective work covered under warranty.

We are NOT liable for consequential damages (water damage to interior, property damage, etc.), incidental damages (temporary housing, storage, moving costs), lost profits or business interruption, diminution of property value, emotional distress or punitive damages, damage caused by events beyond our control (weather, acts of God), pre-existing conditions not discoverable during inspection, or damage caused by others after our work is complete.

IN NO EVENT SHALL ROOFTOPS UNLIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO OUR SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Insurance Requirement: Homeowners are responsible for maintaining adequate homeowners insurance to cover potential damages. We recommend maintaining adequate dwelling coverage, understanding your policy's coverage and exclusions, reviewing your policy regularly, and filing claims promptly when damage occurs.

Third-Party Claims: We are not liable for claims by third parties (neighbors, tenants, visitors) for damage or injury allegedly arising from our work. You agree to maintain adequate liability insurance and to indemnify us against third-party claims to the extent they arise from circumstances within your control.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Rooftops Unlimited, its owners, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or related to your breach of these Terms of Service, your use of our website in violation of these Terms, your violation of any applicable laws or regulations, your negligence or willful misconduct, inaccurate or false information you provided to us, your failure to maintain the property or follow our maintenance recommendations, damage caused by you or others after project completion, your failure to pay for services rendered, or claims by third parties arising from your actions or property conditions.

This indemnification obligation survives termination of services and these Terms.

14. DISPUTE RESOLUTION AND ARBITRATION

Step 1: Informal Resolution - Before initiating any formal proceedings, you agree to contact us directly at (678) 615-5476 or [email protected], describe your concern in detail, allow us 30 days to investigate and respond, and participate in good faith efforts to resolve the issue. Most disputes are resolved at this stage.

Step 2: Mediation - If informal resolution is unsuccessful, you agree to participate in non-binding mediation conducted in Fayette County, Georgia. Parties share mediation costs equally and use a mutually agreed-upon mediator or one selected by the court.

Step 3: Binding Arbitration

YOU AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except for small claims court matters (under $10,000), claims for injunctive relief, collection actions for unpaid invoices, or lien enforcement proceedings.

ARBITRATION TERMS: Conducted by a single arbitrator, governed by American Arbitration Association (AAA) rules, located in Fayette County, Georgia, Georgia law applies, arbitrator's decision is final and binding, limited grounds for appeal, and each party bears their own attorney fees unless otherwise awarded.

CLASS ACTION WAIVER: YOU AGREE TO ARBITRATE DISPUTES INDIVIDUALLY, NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. You waive the right to participate in class actions, class arbitrations, or representative actions against us.

Exceptions to Arbitration: Either party may file in small claims court for disputes under $10,000, seek injunctive relief in court for urgent matters, file collection actions for unpaid invoices, file lien foreclosure actions, or seek provisional remedies pending arbitration.

Arbitration Costs: Filing fees and arbitrator fees are shared equally. Each party pays their own attorney fees unless arbitrator awards fees. We will not seek attorney fees from you unless your claim is determined to be frivolous.

15. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the State of Georgia and applicable federal laws of the United States, without regard to conflict of law principles.

Exclusive Jurisdiction: Any disputes not subject to arbitration shall be brought exclusively in the state or federal courts located in Fayette County, Georgia. You consent to personal jurisdiction in these courts and waive any objection to venue.

Applicable Laws: We comply with Georgia Residential and General Contractors Law, Georgia Fair Business Practices Act, Federal Trade Commission Act, Telephone Consumer Protection Act (TCPA), A2P 10DLC regulations, and all applicable building codes and regulations.

16. INTELLECTUAL PROPERTY RIGHTS

All content on our website and in our marketing materials is protected by intellectual property laws.

Our Intellectual Property: The following are owned by or licensed to Rooftops Unlimited: website design, layout, and functionality; logo, brand name, and trademarks; text, images, graphics, and photos; videos and multimedia content; marketing materials and brochures; forms, documents, and templates.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from our content without written permission.

Limited License: We grant you a limited, non-exclusive, non-transferable license to view our website for personal, non-commercial use, print one copy of materials for your personal project records, and share our website link on social media.

You may NOT use our content for commercial purposes, remove copyright or proprietary notices, use our logo or brand name without permission, or falsely imply endorsement or affiliation with us.

Project Photos: By hiring our services, you grant us permission to take before, during, and after photos of your project; use project photos in marketing materials and portfolio; share photos on our website and social media; and use photos in advertising and promotional materials.

If you prefer your project not be photographed or shared, notify us in writing before work begins.

17. FORCE MAJEURE

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, material shortages or supplier delays, government orders or regulations, permit delays, pandemic or health emergencies, acts of terrorism or war, utility failures, or fire and other casualties.

When Force Majeure Occurs: We will notify you as soon as reasonably possible. Timeline will be extended by the duration of the delay. We are not liable for consequential damages. You may cancel the contract if delay exceeds 90 days. Deposits may be refundable minus any costs already incurred.

18. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

19. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any signed written contracts or proposals, constitute the entire agreement between you and Rooftops Unlimited regarding our services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

No Verbal Modifications: Verbal agreements or representations by employees, contractors, or agents are not binding unless confirmed in a signed written document. Rely only on written agreements.

Contract Hierarchy: If there is a conflict between these Terms and a signed written contract for specific services, the signed written contract governs for those specific services. These Terms govern for all other matters. Both documents should be read together when possible.

20. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms of Service at any time.

How We Notify You: When we make material changes, we will update the "Last Updated" date at the top of this page, post a notice on our website homepage for 30 days, and for significant changes, we may email customers with active projects.

Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

Existing Contracts: Modifications to these Terms do NOT affect existing signed contracts for specific projects, projects already in progress, or warranties on completed work. Existing contracts remain governed by the terms in effect when the contract was signed.

Right to Refuse Service: We reserve the right to refuse service to anyone for any lawful reason, discontinue services if Terms are violated, terminate customer relationships if necessary, or modify or discontinue any service offerings.

21. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms of Service, please contact us:

ROOFTOPS UNLIMITED

Mailing Address: Rooftops Unlimited Attn: Legal Department Peachtree City, GA 30269

Phone: (678) 615-5476 Monday-Friday: 8:00 AM - 6:00 PM EST Saturday: 9:00 AM - 4:00 PM EST

Email: [email protected]

Website: www.rooftopsunlimited.com

For Legal Notices: All legal notices, including breach notices, arbitration demands, or other formal communications must be sent in writing to the mailing address above and via email to [email protected]. Notices are effective upon receipt.

Effective Date: January 9, 2026

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

© 2026 Rooftops Unlimited. All Rights Reserved.