Privacy Policy

Last Updated: January 9, 2026

YOUR PRIVACY IS IMPORTANT TO US

Rooftops Unlimited ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices as described herein.

1. INFORMATION WE COLLECT

We collect various types of information to provide and improve our roofing services.

A. Personal Information You Provide

When you contact us, request a quote, schedule an inspection, or use our services, you may provide us with personal information including:

Full name

Home/property address

Mailing address (if different)

Email address

Phone number (mobile and/or landline)

Property details and roofing needs

Insurance information (for claims assistance)

Payment information (processed securely through third-party processors)

Photos of your property or roof damage (if submitted)

Communication preferences (email, phone, SMS)

Any other information you choose to provide in forms, emails, or conversations

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior:

IP address and general location information

Browser type and version

Device type (mobile, tablet, desktop)

Operating system

Pages visited and time spent on pages

Referring website or source

Date and time of visit

Clickstream data and navigation patterns

Cookie identifiers (see Section 5 for more details)

C. Information from Third Parties

We may receive information about you from third-party sources including:

Insurance companies (when assisting with claims)

Financing partners like Momnt (for financing applications)

Service providers and contractors we work with

Public records and property databases

Credit reporting agencies (for financing approval)

Social media platforms (if you interact with us there)

Business partners and referral sources

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Service Delivery: To provide roofing, siding, window, gutter, and related services you request, including inspections, estimates, installations, repairs, and replacements.

Communication: To respond to your inquiries, schedule appointments, provide project updates, send estimates and invoices, and communicate about your service needs.

SMS/Text Messaging: To send service-related text messages when you opt-in, including appointment reminders, estimate notifications, project status updates, and service completion confirmations (see Section 4 for detailed SMS terms).

Insurance Claims Assistance: To help you document damage, communicate with insurance adjusters, and navigate the claims process when you request this service.

Financing Processing: To facilitate financing applications through our partner Momnt, including credit checks and loan processing (subject to separate Momnt privacy policies).

Payment Processing: To process payments for services rendered through secure third-party payment processors.

Service Improvement: To analyze how our services are used, identify areas for improvement, and enhance customer experience.

Marketing and Promotions: To send promotional materials, special offers, and company updates (you can opt-out at any time).

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

Safety and Fraud Prevention: To protect against fraudulent, unauthorized, or illegal activity and to protect the safety of our employees and customers.

Business Operations: To maintain records, conduct internal operations, troubleshoot issues, and perform data analysis.

3. INFORMATION SHARING AND DISCLOSURE

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

Payment processors (credit card and financing companies)

Momnt and other financing partners

GAF and other material suppliers

Subcontractors and installation crews

Insurance companies (when assisting with your claims)

Cloud storage and hosting providers

Email and communication service providers

Marketing and analytics services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes (subpoenas, court orders)

Respond to government or regulatory requests

Enforce our Terms of Service

Protect our rights, property, or safety

Protect the rights, property, or safety of our customers or others

Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on our website.

With Your Consent

We may share your information for any other purpose with your explicit consent or at your direction.

IMPORTANT: We do NOT sell your personal information to data brokers, marketing companies, or any other third parties for their independent use.

4. SMS/TEXT MESSAGING & A2P 10DLC COMPLIANCE

Rooftops Unlimited offers an optional SMS/text messaging program to provide you with convenient service updates and communication. Your participation is completely voluntary.

Program Description

Our SMS program allows us to send you text messages regarding:

Appointment reminders and confirmations

Free inspection scheduling

Estimate and quote notifications

Project start date confirmations

Work progress updates

Project completion notifications

Payment reminders

Emergency service alerts

Service follow-up messages

Opt-In Consent (REQUIRED LANGUAGE)

By providing your mobile phone number and checking the SMS consent box on our contact forms, you expressly consent to receive text messages from Rooftops Unlimited at the number provided.

CONSENT IS NOT A CONDITION OF PURCHASE. You are not required to opt-in to SMS messaging to receive our services or request estimates.

Message frequency varies depending on your service needs and project status. Typical frequency: 2-10 messages per project.

Message and data rates may apply. Standard messaging rates from your mobile carrier will apply to all SMS messages sent and received.

Opt-Out Instructions (REQUIRED LANGUAGE)

You can opt-out of SMS messages at any time:

Text STOP to any message you receive from us

Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt-out

Contact us at (678) 615-5476 or [email protected]

Once you opt-out, you will receive one final confirmation message, then no further messages unless you opt back in.

Help and Support (REQUIRED LANGUAGE)

For help or more information about our SMS program:

Text HELP to any message you receive from us

Call us at (678) 615-5476

Email us at [email protected]

Our customer service team is available Monday-Friday 8am-6pm, Saturday 9am-4pm EST.

Supported Carriers (REQUIRED LANGUAGE)

Our SMS program is supported by all major carriers including:

AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and other participating carriers.

Carrier charges may apply. Not all mobile devices or carriers may be supported. Check with your carrier for details.

Carrier Liability Disclaimer (REQUIRED LANGUAGE)

Carriers are not liable for delayed or undelivered messages. We are not responsible for messages that fail to send or receive due to carrier issues, network problems, or device compatibility.

SMS Data Privacy

Information collected through our SMS program is subject to this Privacy Policy. We collect:

Your mobile phone number

Consent timestamp and method

Message delivery status

Opt-in/opt-out preferences

We do not sell or share your mobile phone number with third parties for their marketing purposes.

A2P 10DLC Compliance

Our SMS messaging complies with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations and industry standards. We have registered our SMS campaigns with all major carriers and follow CTIA (Cellular Telecommunications Industry Association) guidelines.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our website.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use

ESSENTIAL COOKIES (Always Active)

Required for website functionality:

Session management

Security features

Form submission

Load balancing

These cannot be disabled as the website wouldn't function properly without them.

ANALYTICS COOKIES (Can Be Disabled)

Help us understand website usage:

Google Analytics (page views, bounce rate, time on site)

User behavior patterns

Popular pages and content

Traffic sources

FUNCTIONAL COOKIES (Can Be Disabled)

Remember your preferences:

Language settings

Display preferences

Previous form entries

Location preferences

MARKETING COOKIES (Can Be Disabled)

Used for marketing purposes:

Facebook Pixel (ad targeting and retargeting)

Google Ads conversion tracking

Email campaign tracking

Social media integration

How to Control Cookies

You can control cookies through:

Your browser settings (Chrome, Firefox, Safari, Edge all allow cookie management)

Third-party opt-out tools (Google Ads Settings, Facebook Ad Preferences)

Browser extensions and privacy tools

Note: Disabling certain cookies may limit website functionality.

Third-Party Tools

We use the following third-party services that may use cookies:

Google Analytics (website analytics)

Google Ads (advertising and conversion tracking)

Facebook Pixel (social media advertising)

Google Maps (location services)

Each service has its own privacy policy governing their data practices.

6. DATA SECURITY

We take the security of your personal information seriously and implement industry-standard measures to protect it.

Security Measures We Employ

Physical Security:

Secure office locations with restricted access

Locked filing cabinets for physical documents

Document shredding for sensitive materials

Background checks for employees with access to customer data

Technical Security:

SSL/TLS encryption for website data transmission

Encrypted data storage systems

Secure password policies and multi-factor authentication

Regular security audits and vulnerability assessments

Firewalls and intrusion detection systems

Regular software updates and security patches

Administrative Security:

Employee training on data protection and privacy

Confidentiality agreements with staff and contractors

Limited access to personal information (need-to-know basis)

Regular review of security policies and procedures

Incident response plans for potential data breaches

Important Limitations

While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any passwords or login credentials.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

Notify you within the timeframe required by Georgia and federal law

Provide details about the breach and information affected

Explain steps we're taking to address the breach

Offer guidance on protecting yourself

Comply with all legal notification requirements

7. YOUR RIGHTS AND CHOICES

You have certain rights regarding your personal information. We are committed to honoring these rights.

Your Rights Include

RIGHT TO ACCESS: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format within 30 days of your request.

RIGHT TO CORRECTION: If any information we hold about you is inaccurate or incomplete, you have the right to request corrections. We will update your information promptly upon verification.

RIGHT TO DELETION: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, contract fulfillment, active projects). We will respond to deletion requests within 30 days.

RIGHT TO OPT-OUT: You can opt-out of:

Marketing emails (click unsubscribe or contact us)

SMS/text messages (text STOP or contact us)

Promotional phone calls (request to be added to our Do Not Call list)

Cookie tracking (through browser settings)

Sale of personal information (we don't sell, but you can request confirmation)

RIGHT TO DATA PORTABILITY: Upon request, we will provide your personal information in a structured, machine-readable format that can be transferred to another service provider.

RIGHT TO OBJECT: You have the right to object to certain processing of your information, including marketing and automated decision-making.

How to Exercise Your Rights

To exercise any of these rights:

Phone: (678) 615-5476 Email: [email protected] Mail: Rooftops Unlimited Privacy Rights Request Peachtree City, GA 30269

We will verify your identity before processing requests and respond within 30 days.

8. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA).

California Consumer Rights

California residents have the right to:

Know what personal information we collect about you

Know whether we sell or disclose your personal information

Access your personal information (up to twice in a 12-month period)

Request deletion of your personal information

Opt-out of the sale of your personal information (Note: We do NOT sell personal information)

Non-discrimination for exercising your CCPA rights

Categories of Information We Collect

For California residents, we collect the following categories of personal information:

Identifiers (name, address, email, phone number)

Commercial information (services purchased, estimates)

Internet/network activity (website usage, cookies)

Geolocation data (general location from IP address)

Professional information (insurance details for claims)

Inferences (preferences, service needs)

How to Submit a CCPA Request

California residents can submit requests:

Call our toll-free number: (678) 615-5476

Email: [email protected] with "CCPA Request" in subject line

Submit through our website contact form

We will verify your identity and respond within 45 days (may be extended to 90 days with notice).

No Discrimination

We will not discriminate against you for exercising your CCPA rights. You will receive the same quality of service regardless of whether you exercise these rights.

9. CHILDREN'S PRIVACY

Rooftops Unlimited does not knowingly collect personal information from children.

COPPA Compliance

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age as defined by the Children's Online Privacy Protection Act (COPPA).

Our website and services are designed for adults (18+) who are homeowners or property managers seeking roofing and exterior services.

Parental Notice

If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will:

Delete that information immediately from our records

Not use the information for any purpose

Not disclose the information to third parties

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at:

Phone: (678) 615-5476 Email: [email protected]

Age Requirement

By using our website or services, you represent that you are at least 18 years of age and legally able to enter into binding contracts under Georgia law.

10. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites and we use various third-party services.

Third-Party Websites

Our website may include links to:

GAF (roofing manufacturer)

Momnt (financing provider)

Better Business Bureau

Social media platforms (Facebook, Instagram, YouTube)

Review platforms (Google Reviews)

Other industry partners

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

Third-Party Services We Use

MOMNT (Financing Partner): When you apply for financing, your information is shared with Momnt and their lending partners. Momnt has its own privacy policy governing their use of your information. Visit momnt.com/privacy for details.

GOOGLE SERVICES (Maps, Analytics, Ads): We use Google Maps for service area display, Google Analytics for website analytics, and Google Ads for advertising. Google's privacy policy governs their data practices. Visit policies.google.com for details.

PAYMENT PROCESSORS: We use third-party payment processors for credit card and ACH transactions. Your payment information is processed securely and is not stored on our servers. Payment processors are PCI-DSS compliant.

INSURANCE COMPANIES: When providing insurance claims assistance, we share information with your insurance company as necessary to facilitate your claim. Insurance companies have their own privacy policies.

No Control Over Third Parties

We do not control and are not responsible for the privacy practices of third-party websites or services. Their collection, use, and disclosure of your information is subject to their own privacy policies, not this one.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

How We Notify You

When we make material changes to this Privacy Policy, we will:

Update the "Last Updated" date at the top of this page

Post a prominent notice on our website homepage for 30 days

Send an email notification to customers with email addresses on file

For significant changes, we may require renewed consent

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued Use

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with changes, please discontinue use of our services and contact us to discuss your concerns or request data deletion.

Version History

Previous versions of this Privacy Policy are available upon request. Contact us at [email protected] to request historical versions.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ROOFTOPS UNLIMITED Privacy Inquiries

Mailing Address: Rooftops Unlimited Attn: Privacy Officer Peachtree City, GA 30269

Phone: (678) 615-5476 Monday-Friday: 8:00 AM - 6:00 PM Saturday: 9:00 AM - 4:00 PM EST

Email: [email protected] (Please include "Privacy Inquiry" in the subject line)

Website: www.rooftopsunlimited.com

Response Time: We will respond to all privacy inquiries within 5 business days and will work to resolve your concerns within 30 days.

13. CONSENT AND ACCEPTANCE

By using our website, contacting us, or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Forms of Consent

Your consent is obtained when you:

Use our website and accept cookies

Submit a contact form or request a quote

Opt-in to SMS/text messaging

Provide personal information via phone, email, or in-person

Engage our services and sign service agreements

Subscribe to our newsletter or marketing communications

Withdrawing Consent

You may withdraw your consent at any time by:

Opting out of marketing communications

Texting STOP to opt out of SMS

Contacting us to request data deletion

Discontinuing use of our services

Note: Withdrawing consent may limit our ability to provide certain services to you.

14. GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the laws of the State of Georgia and applicable federal laws of the United States, without regard to conflict of law principles.

Any disputes arising from this Privacy Policy or our privacy practices shall be resolved in the state or federal courts located in Fayette County, Georgia, and you consent to the exclusive jurisdiction of such courts.

Compliance

We comply with:

Georgia Personal Information Privacy and Security Act

Federal Trade Commission Act (FTC)

Telephone Consumer Protection Act (TCPA)

CAN-SPAM Act

Children's Online Privacy Protection Act (COPPA)

California Consumer Privacy Act (CCPA) for California residents

A2P 10DLC messaging regulations

CTIA Messaging Principles and Best Practices

Effective Date: January 9, 2026

For questions about this Privacy Policy, call us at (678) 615-5476 or email [email protected]